In terms of connecting and communicating, are you a text-based person? Or are you better on the phone? We all know we’re better on the phone. We’ve got our voice tone, pace, and personality to work with.
n
Let’s raise the stakes: Are you better on the phone or are you better face-to-face, in-person?
n
You’re better in person. We all are. We’re fellow human beings and social creatures.
n
The two main reasons we don’t get together with other people more often are time and distance. But face-to-face communication is how we build relationships and flourish as humans. So with time and distance conspiring against us, how do we move back from faceless digital communication and re-engage each other?
n
A few years back, I gave a TEDx talk on face-to-face communication at the University of Colorado, Colorado Springs, (UCCS) the school where I earned my MBA. It proved incredibly helpful to the start of “Rehumanize Your Business,” the book that I co-authored with BombBomb Chief Marketing Officer Stephen Pacinelli.
n
Here in this post, in this podcast episode, and in the video recording blow are insights into the epidemic of facelessness and a call to make a flight back to the face.
n
I’m Ethan Beute, Chief Evangelist at BombBomb, host of “The Customer Experience Podcast,” and co-host of the CX Series on the “B2B Growth Show.” Not long ago, I enjoyed the privilege of presenting at the inaugural TEDx UCCS about face-to-face communication.
n
In this TEDx talk, I discuss:
n
• Why we avoid personal contact: We know face-to-face communication is effective, but we’ll dodge it with a text or email every time we can. Why?
n• What the truth is about the “۹۳% rule” of nonverbal communication: The belief that 93% of communication is non-verbal isn’t quite right. Or maybe it is…
n• How the face and eyes are tied to empathy, ethics, and justice: When I look you in the eye, we gain kinship. And kinship is the spark of empathy.
n
n
n
n
The Flight Back to the Face
آنچه در این مقاله خواهید آموخت
n
Please give this one a listen and reach out to me with feedback! You can listen with the player embedded right here.
n
Listen to “۱۲۴. The Flight Back to the Face w/ Ethan Beute” on Spreaker.
n
nPrefer the traditional podcast experience? Want to hear other episodes? Find and subscribe to “The Customer Experience Podcast” here …
n
-
- n
- Apple Podcasts
n
-
- Google Podcasts
n
-
- Stitcher
n
-
- Spotify
n
n
While you’re there, rate the show with a single click. A review is great, but even a rating is very helpful. Thank you!
n
n
n
n
n
n
TEDx UCCS: The Flight Back To The Face
n
n
n
n
Other Episodes You’ll Enjoy:
n
-
- n
- “Emotional Intelligence and the Power of Faces” with Dan Hill (President, Sensory Logic)
n
-
- “Unlocking the Science of Video” with Vanessa Van Edwards (Lead Investigator, Science of People)
n
-
- “Creating Fans Through Human Connection” with David Meerman Scott (Author, “Fanocracy”)
n
n
n
n
Hear More of The Customer Experience Podcast by Subscribing:
n
-
- n
- Apple Podcasts
n
-
- Spotify
n
-
- Stitcher
n
-
- Google Podcasts
n
n
n
n
n
n
